Outage for Microsoft Users Knocks Out Systems for Airlines and Hospitals in Chaotic Day

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Outage for

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Users Knocks Out Systems for Airlines and Hospitals in Chaotic Day

While commercial air service was slowly recovering on Friday after a technology outage caused thousands of flights worldwide to be canceled or delayed, the ripple effect from the disruption left airports crowded with passengers and airlines working to get planes and crews back in position.

“These flights, they run so tightly, so back to back, that even after a root cause is addressed, you can still be feeling those impacts throughout the day,” said Pete Buttigieg, the transportation secretary, in an appearance on CNBC.

The outage was caused by a flawed update from the cybersecurity firm CrowdStrike, whose software is widely used around the world. At ******* Airlines, for example, the outage affected technology used to calculate aircraft weight, check in customers and operate call-center phone systems.

Throughout Friday, messages that travelers posted on social media showed flights grounded worldwide, some

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and crowds of stranded passengers waiting at airport gates and customer service desks. At airports in India and South Korea, some passengers stood in long lines to obtain handwritten boarding passes.

Are flights still grounded?

Since the initial outage, service is slowly resuming, but the number of global delays and cancellations has continued to increase throughout the day.

Worldwide, around 110,000 commercial flights were scheduled on Friday, and around 5,117 of those flights, or 4.6 percent, have been canceled, according to Cirium, an aviation data company. In the ******* States, the number of cancellations stood at more than 2,300 — or about 9 percent of daily flights — as of Friday afternoon.

Fewer than half of the flights today in the ******* States left on time, the others departing with delays of a half-hour or longer, according to Cirium.

Delays at some airports in the ******* States were well beyond an hour, according to

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The average delays at Kennedy International Airport and Hartsfield-Jackson Atlanta International, the world’s busiest airport, were nearly three hours.

Which airlines are most affected?

In the ******* States, at least five carriers — Allegiant Air, ********* Airlines, Delta Air Lines, Spirit Airlines and ******* — temporarily grounded flights, according to the

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As of about 4 p.m. Eastern, more than 830 Delta flights had been canceled, and more than 1,220 had been delayed. ********* was reporting more than 360 flights canceled and more than 1,040 delayed. More than 380 ******* flights had been canceled and more than 1,260 were delayed, according to FlightAware.

The Dutch airline KLM canceled around 41 percent of flights on Friday, according to FlightAware. It has begun to recover, but advises passengers to check their flight status online before traveling. “We urge passengers not to come to the airport if their flight is not departing or is severely delayed,” the airline said in a statement.

Why weren’t some airlines, like Southwest, affected?

Southwest, Alaska Airlines and JetBlue Airways barely scrapped any flights on Friday. A spokesperson for Southwest said, “The outage did not directly affect our operations,” but did not elaborate on why.

Alaska does not use CrowdStrike, and its operations were “mostly unimpacted,” said Tricia Bruckbauer, a spokeswoman for the airline.

Which airports have been hit the worst?

In the ******* States, Hartsfield-Jackson Atlanta appeared to have the most flights affected by the outage, with a total of more than 590 incoming and outgoing flights canceled and more than 780 flights delayed as of midafternoon on Friday, according to

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Many other airports, including hubs in New York, Chicago and Charlotte, N.C., also appeared to experience significant disruption. J.F.K.

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not to show up to the airport without confirming flight status.

The outage also affected major airports in Europe. Several airlines at Schiphol Airport in Amsterdam were unable to gain access to their check-in systems. The systems have since restarted, and the airport said it was working with airlines to “get all passengers to their destinations as quickly as possible.”

London’s busiest airports, Heathrow and Gatwick, said they were using contingency systems to get around the outage, but both were still reporting delays for almost half of their incoming and outgoing scheduled flights.

Hong Kong International Airport had to switch to manual check-in, but the airport

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I’m flying today. What can I do?

Pack patience.

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,

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,

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, and

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have issued flight waivers allowing passengers to rebook without any additional fees. The terms and applicable airports vary. Generally, passengers are required to depart within a week.

Travelers can usually check itineraries through the airline’s website or app, but some travelers on Friday reported difficulties rebooking through the Delta and ******* apps.

You can also contact airline customer service by phone, though travelers posting on social media said that they had not been able to reach agents. But there are a few tricks you can try aside from the primary hotline: U.S. airlines have overseas customer service phone lines, easily found on the internet, and those agents can help too.

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can offer detailed data about delays and cancellations, and which airports are most affected, in real time.

What are my rights if my flight is delayed or canceled?

You may be entitled to certain compensation — such as airline-provided hotel or meal vouchers — detailed on the Transportation Department’s

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The Transportation Department said the software outage is considered within airlines’ control and that airlines must follow through on their commitments to travelers, which for most ******* States-based carriers include complimentary ground transportation and accommodation for those affected by overnight delays and cancellations, as well as meal vouchers for waits exceeding three hours. Travelers should not expect to have this compensation offered to them, but are within their rights to ask the airlines for it.

“We have reminded the airlines of their responsibilities to take care of passengers if they experience major delays,” Mr. Buttigieg said in his CNBC appearance on Friday.

Passengers’ rights can differ for international flights. For example, in the ********* Union, cancellations or long delays may give you the right to a refund, a replacement flight and financial compensation. Passengers on flights delayed overnight may receive reimbursement for food, accommodations and ground transportation. (Travelers should hold on to any receipts for costs incurred.)

I have a cruise to catch. Will I get a refund if I miss the ship?

Cruise lines typically do not provide refunds, rebooking or any other concessions if flight disruptions cause travelers to miss their cruise departure, and the large companies are not making exceptions now.

But things look brighter for Carnival and Royal Caribbean passengers who booked their airfare through the cruise lines. Should they miss their departure, those travelers can expect benefits including coverage for flights, hotels and ground transportation to get them to the next port of call.

“Regrettably, air service disruptions — whether technological or weather — are beyond our company’s control,” said Chris Chiames, the chief communication officer for Carnival. “We always encourage our guests to purchase travel insurance, and today’s news is an important reminder of why.”

I have travel insurance. Am I covered?

Travel insurance companies are expecting an influx of claims, mostly for delays and missed connections, as a result of the outage.

One agency,

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, anticipated more than 1,600 of its customers could be affected by the outage, said Suzanne Morrow, the company’s chief executive. Policyholders may be entitled to coverage for their expenses related to delays, as well as coverage for any missed connecting flights, she said.

Any travelers hoping to file a travel insurance claim related to the outage should make sure to keep all their receipts or bills to show proof of purchase, as well as check their insurance plan or policy and file a claim right away.

Mark Walker contributed reporting from Washington.

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