Phone and broadband mid-contract price surprise rises banned

[Pelican Press 0]

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Phone and broadband mid-contract price surprise rises banned

Mobile phone, pay TV, and broadband companies have been banned from surprise price rises during a contract.

In new deals from 17 January, providers must tell customers about any mid-contract price rises at the point of ***** and “in pounds and pence”.

This must be done in a “clear and comprehensible” way, Ofcom has ordered.

Complaints from customers have risen about large, unexpected price rises at a time when other bills had been soaring.

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