Are Chinese EVs, PHEVs well-built? BYD, Zeekr star in quality study

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Are ******** EVs, PHEVs well-built? BYD, Zeekr star in quality study

J.D. Power has put the magnifying glass on ******** electric vehicles (EVs) and plug-in hybrids (PHEVs) to see which are the most trouble-free.

The 2024 China New Vehicle Energy Initial Quality Study SM is based on responses from 9791 vehicle owners across 81 ******** cities who purchased their cars between July 2023 and January 2024.

Owners who had had their vehicles for between two and six months were asked about defects and malfunctions, but also design-related problems. These were across everything from the infotainment system to the powertrain.

While 105 vehicles were included from 48 different brands, only 74 models had sufficient sample sizes. That also meant only vehicles built in China ended up featuring.

Camera IconTesla Model 3 and Model Y Credit: CarExpert

The study found an overall average quality rating of 210 problems per 100 vehicles (PP100), up 37 PP100 from last year – driven by an increase in the number of design-related problems (up 35 PP100).

Vehicles manufactured by domestic startups had the fewest quality problems (201 PP100, up 31 PP100), while international brands had the most (218 PP100, up 54 PP100).

Complaints about infotainment systems were up 6.9 PP100, with owners grumbling about unresponsive touchscreens and inaccurate voice recognition.

Camera IconBYD Seal Credit: CarExpert

Driver assist system-related complaints were up 7.2 PP100, with owners complaining about issues such as loud radar alerts and poor-quality reversing cameras.

J.D. Power notes the main quality complaints, for the sixth consecutive year, are around interior smell and excessive road noise – though the number of complaints for these decreased.

“The competition in the NEV market is intensifying, with automakers constantly launching new models to capture market share,” said Elvis Yang, general manager of auto product practice at J.D. Power China.

“This has led to significant challenges in quality management as development cycles shorten.

“This year’s study shows that design-related problems significantly outnumber defects.

Camera IconZeekr X Credit: CarExpert

“Automakers must prioritise user experience and perceived quality during R&D and focus on thoroughly validating high-tech features to enhance the user experience.”

Many of the vehicles included in the study aren’t sold here or are sourced from other countries.

Below, we’ve included the ********-built vehicles either already on ***** in Australia, confirmed for launch here, or otherwise expected to land here.

We’ve also included how they compare with the average score for their respective segments, and the highest-performing vehicles for each segment – regardless of whether they’re coming here or not.

Compact EVs

There wasn’t a large enough sample size for the

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to be included.

Camera IconBYD Dolphin Credit: CarExpertCompact EV SUVs

The BYD Atto 3 was tied with the Aion V Plus for the top spot in this segment.

Camera IconBYD Atto 3 Credit: CarExpertMid-sized EVs

Nio has yet to announce an *********** launch, though it has entered the ********* market.

Camera IconNio ET5 Credit: CarExpertMid-sized EV SUV

While the Audi Q4 e-tron is coming to Australia, it won’t be sourced from China.

Camera IconXpeng G6 Credit: CarExpert

Leapmotor has also yet to confirm which vehicles it’ll bring to Australia.

Large EV

Zeekr has yet to confirm the 001 for Australia, while Xpeng hasn’t locked in the G9 yet.

MG has previously indicated it plans to bring models from fellow SAIC Motor brand IM to our market.

Camera IconZeekr 001 Credit: CarExpertPremium EV

The Zeekr 009 is due in Australia this year, while the BMW iX3 is already on *****. It’s BMW’s only ********-sourced vehicle in Australia.

Camera IconBMW iX3 Credit: CarExpertMass-market PHEV SUVCamera IconGWM Tank 500 PHEV Credit: CarExpertOther segment winners

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#******** #EVs #PHEVs #wellbuilt #BYD #Zeekr #star #quality #study

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