“Alexa, Why Won’t You Respond?” Amazon’s Voice Assistant Suffers Outage in Europe

[Pelican Press 0]

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“Alexa, Why Won’t You Respond?”

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’s Voice Assistant Suffers Outage in Europe

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.com’s Echo smart speakers were back up on Wednesday after facing problems with connectivity in the *** and some other ********* countries,

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outage tracker Downdetector.com.

The website had logged hundreds of reports about the issue with the speakers, which are powered by

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’s voice-controlled assistant Alexa. The reports started surfacing at about 8 am *** time on Wednesday.

“This morning we had an issue that impacted some Alexa customers’ ability to interact with the service. The Alexa service is now operating normally,”

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said in a statement.

Users from the *** and Europe had earlier reported widespread difficulty in connecting to the server.

On Downdetector, one user wrote, “I have three

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Echos, one Echo spot and two

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Echo dots (2nd gen) all glow with a red ring and are giving me the same message ‘sorry, I’m having trouble understanding right now, please try a little later'”

Another said: “The Alexa app on my phone is showing “Sorry, we’re experiencing system issues”, and it says they’re working on the problem.”

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did not respond to emails and phone calls from Reuters requesting more details on the nature of the problem.

A third user said: “Spoken with

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. They are having major server outages and are trying to resolve asap. I notice the Alexa in the

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Music app is working, but not on the Dot and Echo devices.”

The problem also prompted a flurry of tweets with the #Alexadown hashtag.

Assuring customers of Alexa’s security is crucial to

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, which has ambitions for Alexa to be ubiquitous – whether dimming the lights for customers, playing music or placing orders for them with the world’s largest online retailer.

Alexa ran into trouble in May when an Echo device recorded a private conversation among an Oregon family and sent it to one of their contacts randomly.

In March users reported hearing unprompted laughter from their Alexa-enabled devices.

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had acknowledged both these events and said fixes had been applied.

Last week,

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launched new Echo devices with more powerful audio, in a bid to remain ahead of rivals Apple and Alphabet’s

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in the nascent category for voice-controlled gadgets.

© Thomson Reuters 2018

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"alexa why wont you respond?" amazons voice assistant suffers outage in europe alexa,

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#Alexa #Wont #Respond #Amazons #Voice #Assistant #Suffers #Outage #Europe

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