How laws that prevent directors being sued make firms less likely to recall potentially dangerous products

[Pelican Press 0]

How laws that prevent directors being sued make firms less likely to recall potentially dangerous products

States shaded green had adopted universal demand laws by 2025. Credit: Pouyan Foroughi

About half the states in the ******* States have introduced so-called universal demand laws that make it ******* for aggrieved shareholders to sue company directors and hold managers personally liable for decisions that have harmed the company.

One such lawsuit by Boeing shareholders resulted in current and former directors of the airline agreeing to pay it

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over claims they had ******* to properly oversee matters related to the safety of the relatively new 737 MAX after crashes in 2018 and 2019 that ******* 346 people.

The payment went to the company rather than the shareholders who sued, allowing them to benefit indirectly along with other shareholders.

Boeing is incorporated in Delaware. Had it instead been incorporated in one of the 25 or so states with “

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” laws, the lawsuit would have been ******* to get off the ground.

Universal demand laws make it ******* to sue directors

In an attempt to work out the way in which the spread of these laws has changed the behavior of directors and managers, we took advantage of their staged introduction, which began with the state of Georgia in 1989.

Our

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, analyzing more than 30 years of data from thousands of firms, were published this year in the Journal of Marketing. They point to an alarming unintended consequence of universal demand laws: a reduced willingness of firms to recall

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.

Firms incorporated in states that have adopted these laws are on average about 30% less likely to announce product recalls than firms incorporated in states without these rules.

We can find nothing else—neither improvements in product quality nor improvements in operational processes—that explains what we have found.

We have also observed a delay in the timing of the product recalls that firms in these states do issue.

On average, firms incorporated in states that have adopted universal demand laws wait about 50% longer before announcing recalls than firms in states that have not.

It means customers of firms incorporated in these states are exposed to potentially dangerous products for longer than customers of other firms.

In Australia and the *** too

Although our research uses data from the ******* States, its insights are universal.

Australia and the ******* Kingdom are two countries in which

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make it hard for shareholders to sue directors and officers of companies. This means the rules are more like those of the US states that have adopted universal demand laws than those that have not.

Our findings suggest that, by shielding *********** and *** executives from personal liability, the law in these countries makes product recalls less likely than it could be. In turn, that makes the continued use of potentially dangerous products more likely.

In the absence of effective legal sanctions in these countries and in the US states that have adopted universal demand laws, it is up to companies themselves to make it ******* for their executives to cut corners.

Firms need to help themselves

Our

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has identified two things that can help. Both seem to have an effect in the US states that make it hard for shareholders to sue directors.

One is oversight by institutional investors. As shareholders with large financial stakes, they are motivated to monitor executives in order to protect their long-term interests in a way in which company officials might not be.

We found the effect on product recalls of being incorporated in a state with universal demand laws was

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less strong in firms with a high proportion of institutional ownership.

It’s an argument for firms to try to

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the proportion of their shares owned by long-term institutional investors.

Customer advocates can make a difference

The other thing that helps is a

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. Such a culture is often denoted by the appointment of a chief marketing officer to the board of directors or the appointment of a consumer advocate.

We used text analysis of financial disclosures to develop a metric for the extent to which public companies were customer-focused.

We found the effect on product recalls of being in a state with universal demand laws was

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less strong in companies that were highly customer-focused.

Without a strong customer-focused culture or pressure from investors or laws that focus the minds of executives, we have found firms are more likely to take shortcuts that will hurt both their customers and their enduring reputations.

For example, in 2021, the exercise equipment company Peloton finally announced a recall of its treadmills after weeks of saying there was “

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” to stop using them. Its share price fell 15.8%.

Dozens of customers had been injured and one child was

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.

Peloton’s chief executive, John Foley, was forced to admit: “Peloton made a mistake in our initial response.” It cost it

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in sales.

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The Conversation

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Citation:
How laws that prevent directors being sued make firms less likely to recall potentially dangerous products (2024, June 3)
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