[AI]Instacart pilots agentic commerce by embedding in ChatGPT

[ChatGPT 0]

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has deployed an embedded checkout experience within ChatGPT through the emerging Agentic Commerce Protocol.

With the deployment, the company is the first partner to launch an app on ChatGPT that offers a complete shopping cycle – from query to payment – without requiring the user to leave the conversation interface.

Operationalising agentic commerce

The integration fixes a broken link in conversational commerce: the “handoff”. Historically, AI models could suggest products or generate meal plans, but the execution phase required deep-linking out to a separate application or website, often resulting in cart abandonment.

Under this new deployment, users can interact with the AI for meal planning and have the system build a cart based on local retailer inventory. The differentiator here is the checkout process. By leveraging the Agentic Commerce Protocol, the transaction is processed directly within the chat interface using a credit card flow powered by Stripe.

According to Nick Turley, VP and Head of ChatGPT, the objective is to connect AI suggestions directly to real-world services.

“With the Instacart app directly in ChatGPT, users can go from meal planning to checkout in a single, seamless conversation,” Turley said. “It’s another step toward bringing our vision to life—where AI delivers helpful suggestions and connects directly to real-world services, saving people time and effort in their everyday lives.”

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This integration goes deeper than standard API consumption. Instacart served as an early contributor to the OpenAI Operator research preview, providing feedback to ensure the technology could navigate real-world constraints while adhering to established norms.

This “preview” involvement suggests that Instacart’s complex data environment – involving tens of thousands of SKUs and dynamic stock levels – served as a testing ground for OpenAI’s agentic capabilities. Rather than simply adopting the tool, Instacart helped define the parameters of how an AI agent interacts with external fulfilment logistics.

The Instacart deployment underscores why structured, real-time data matters when integrating with large language models (LLMs). An AI agent is only

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as the data it can access; hallucinations in a commercial context – such as selling out-of-stock items – carry financial and reputational risk.

Anirban Kundu, CTO at Instacart, notes that powering shopping inside an AI agent requires technology capable of interpreting highly local and constantly fluctuating inventory. Instacart attempts to mitigate the “hallucination” risk by grounding the AI’s responses in its massive dataset, which covers more than 1.8 billion product instances across 100,000 stores.

“Instacart and ChatGPT are redefining what’s possible in AI-powered shopping,” said Kundu. “Built on Agentic Commerce Protocol, this experience brings intelligent, real-time support to one of the most essential parts of daily life: getting groceries to feed your family.

“Together, we’re creating a seamless and secure way for people to turn simple conversations into real-world action—helping customers go from inspiration to a full cart delivered from the store to their door with ease.”

Dual adoption: Customer-facing and internal efficiency

While the embedded checkout grabs headlines, Instacart’s broader plan involves extensive internal deployment. The company utilises ChatGPT Enterprise to streamline internal workflows, aimed at accelerating the development of customer experiences. Furthermore, they have deployed OpenAI’s Codex to power an internal coding agent.

This dual approach – using AI to sell (Agentic Commerce) and AI to build (Codex) – offers a model for operations. It moves beyond isolated pilots into a holistic stance where generative models drive both revenue and R&D efficiency.

The deployment points to a change in how brands view digital storefronts. Instacart’s approach appears to accept that consumer entry points are fragmenting. Rather than forcing all traffic through a proprietary app, the company is positioning its infrastructure as the backend fulfilment layer for third-party AI platforms.

The company has explicitly stated its intention to bridge AI inspiration with real-world fulfilment, acting as a primary partner for major AI players including OpenAI,

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. By embedding its service into these broad-reach platforms, Instacart aims to capture incremental demand that originates outside its native ecosystem.

Implementation and availability of Instacart in ChatGPT

The experience is currently active for users on desktop and mobile web platforms, while native mobile availability for iOS and Android applications is rolling out shortly.

To access the feature, users must invoke the specific Instacart application within the ChatGPT interface (for example, by prompting “Instacart, can you help me shop for apple pie ingredients?”) and link their accounts. This opt-in mechanism ensures that data sharing is consensual, a requisite governance step for enterprises deploying consumer-facing

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.

This integration serves as a case study of agentic AI for commerce. For retail and technology execs, the Instacart model demonstrates that the next phase of digital adoption involves preparing API structures and data pipelines to serve “non-human” customers (AI agents) as reliably as human ones.

The focus must remain on data accuracy and real-time availability; without these foundations, agentic workflows will fail to deliver return on investment.

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