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SLA promises, security realities: Navigating the shared responsibility gap

Pelican Press

By Pelican Press,
in World News

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The shared responsibility model (SRM) plays a central role in defining how security and operational duties are split between cloud providers and their customers. However, when this model intersects with service level agreements (SLAs), it introduces layers of complexity. SLAs typically cover metrics like uptime, support response times and service performance, but often overlook critical elements…

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