Woman with Invisible Disability Mocked by Passengers When Trying to Pre-Board Flight. Then She Got the Last Laugh

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Woman with Invisible Disability Mocked by Passengers When Trying to Pre-Board Flight. Then She Got the Last Laugh

A plane passenger is sharing her humiliating boarding experience, but says she got a rare taste of justice in the end.

The incident occurred as the woman, 32, prepared to board a recent flight, she says. The gate agent announced pre-boarding would begin for individuals requiring more time, including those with disabilities. She approached the gate with her ticket.

“My pass said ‘PREBOARD NOW,’” the woman

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The passenger, who shares that she has a disability that is not readily visible to others, moved past a handful of other passengers crowded around the gate waiting for their group to be called. However, when she presented her ticket, “The person at the gate said I couldn’t board. I pointed to where it said ‘preboard now’ and she said no, I had to wait for Group 5,” the passenger wrote.

Embarrassed to have been turned away, she walked back to her place toward the rear of the line. As she passed another waiting couple in the first class boarding group, she says, the woman laughed and remarked in her direction, “I didn’t think so!”

“Like, as if I was dumb and just trying to board in front of other people,” wrote the passenger, who also noted that she looks extremely young for her age and is often mistaken for a teenager, which may have added to the perception she was trying to break the rules.

Frustrated, she went and found another airline employee and showed her the boarding pass. The crew member asked her who told her she couldn’t board the flight and thee passenger pointed out the gate agent.

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The second employee then personally walked her up to the gate where she was able to pre-board her flight successfully.

The experience left her shaken up, however. “I’m glad they did let me board early but, I’m sitting on the plane so embarrassed,” the woman added. “I’m going to cry. Tbh being disabled and looking like a kid is already embarrassing.”

Despite the situation, the woman got to experience an unexpectedly satisfying moment when she encountered the people that had been rude to her in line for a second time: “I made sure to say hi to the first class couple who laughed at me as I boarded with them.”

United Airlines did not reply to PEOPLE’s request for comment.

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In the comments fellow

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users offered apologies for the uncomfortable and unfair situation. Others encouraged the woman to file a complaint with the airline over not allowing her to board in the first place.

“If you’re pass said preboard and they didn’t let you preboard that is really messed up. File a complaint,” wrote one

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user.

The passenger’s story is a case of plane etiquette justice that can feel rare in modern air travel.

Entitled passengers often try to bend the boarding rules or simply cut the line to get on the pane sooner, hoping not to be caught. The conundrum has led to a crackdown from airlines.

Several have recently implemented technology that could have avoided this snafu and others like it.

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 now has an “audible signal” when they scan their ticket that will alert gate agents when passengers try to jump ahead of others who have paid for their position in line, the 

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reported in October.

A spokesperson for the carrier tells PEOPLE that the new system is already being tested in various airports, with plans to continue to expand. 

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#Woman #Invisible #Disability #Mocked #Passengers #PreBoard #Flight #Laugh

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