Fidelity technical issues kept some investors out of their accounts

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Fidelity technical issues kept some investors out of their accounts

A Fidelity Investments branch.

Nicholas Pfosi | The Boston Globe | Getty Images

Limited ability to trade in a big market day

The brokerage’s login issue may have been a greater problem for day traders, institutional investors and options investors, or investors who want to buy at a certain price before the market jumps, said certified financial planner Lazetta Rainey Braxton, the founder and managing principal of The Real Wealth Coterie.

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Not having access to their brokerage accounts during big market swings can hurt their strategies because they are actively managing their portfolios, said Braxton, a member of CNBC’s

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But for long-haul investors, a login glitch that lasts a few hours might not make a huge difference, she said.

“Most investors are not chasing the market,” Braxton said.

‘Remain calm’

Technical issues at brokerages have happened in the past. In

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If a blip like this happens again, “it is important for investors to remain calm,” said Carolyn McClanahan, a certified financial planner and the founder of Life Planning Partners in Jacksonville, Florida. She’s also a member of CNBC’s Financial Advisor Council.

While it can be a grievance at the moment, such technical difficulties are temporary — “these outages usually don’t last long,” said CFP Cathy Curtis, the founder and CEO of Curtis Financial Planning in Oakland, California.

And besides, “tech outages will not affect the value of investments,” said Curtis, a member of CNBC’s Financial Advisor Council. 

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