Retired Chicago cop lost $87K life savings to fraud and can’t get it back as she didn’t report it to bank in 30 day

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Retired Chicago cop lost $87K life savings to fraud and can’t get it back as she didn’t report it to bank in 30 day

This former Chicago-area police sergeant lost her $87,000 life savings due to fraud — and the bank denied her claim because she didn’t report it within 30 days. Why she didn’t see it sooner

A former police sergeant lost her entire life savings to fraud — and Chase Bank refuses to make her whole because, they say, she didn’t report the fraud in time.

For more than 20 years, Courtney White diligently contributed to her savings account at the bank

“I worked my butt off,” White

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NBC 5 Chicago. “I was the overtime queen at work. So all my overtime money went into my savings for my family.”

To protect her funds, she set up the savings account so that she had to walk into the bank to carry out transactions. She didn’t have a debit card or checks attached to it.

By 2022, White had amassed nearly $90,000 in savings. That’s when she received a shocking message. There were “insufficient funds” in the account. In fact, it had been completely drained.

The fraudster impersonated White, walking directly into Chase branches with fake ID to withdraw money from her account, sometimes multiple days in a row

White admits she hadn’t checked her bank account in months when she discovered the fraud. When she finally reviewed her bank records, she immediately noticed something was wrong. As she

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to NBC, her handwriting and that on the withdrawal slips don’t match up.

Despite these inconsistencies, Chase Bank allowed the transactions to continue — until White’s savings were wiped out.

“Somebody should have recognized that this is an outrageous amount of transactions every day,” White told NBC News Chicago.

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After losing her life savings, White had to pull her son out of private school.

“I worked hard for that money. And that’s what I did for a living. Help people who are victims of crimes, fraud. And here I became a victim myself,” White shared.

White didn’t discover the fraud until late in the game, explaining that she rarely checked the account, only withdrawing money in person for her son’s allowance and other family expenses.

However, Chase has a strict fraud policy: Customers must report fraudulent transactions within 30 days of receiving their bank statements. Most banks have a similar policy. That’s why the bank denied her fraud claim.

Story Continues

NBC News investigated the Chase branch where the majority of the fraudulent withdrawals occurred. Chicago police records show that multiple customers at that branch reported unauthorized withdrawals from their accounts. More than a dozen customers also reported being robbed or scammed while using the branch’s ATM.

Chase reviewed White’s case but said their decision will not be reversed. They shared a statement that read, in part:

“As we remind all customers, it is important to review your monthly statements and if you see any unauthorized transactions to let us know right away. We provide customers with many steps to boost account security, including setting up account alerts to receive notifications whenever there’s a purchase or withdrawal from your account that’s over a certain amount.”

To protect yourself, make it a habit to review your bank statements regularly and report any suspicious activity immediately. If your bank offers transaction alerts, set one up. These notifications can warn you in real-time about unusual activity, large transactions or card-not-present purchases.

This article provides information only and should not be construed as advice. It is provided without warranty of any kind.

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