BT email down as outage leaves customers without access

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BT email down as outage leaves customers without access

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Thousands of customers are reportedly unable to access BT email services due to an ongoing outage.

Reports started spiking from 05:00 GMT on Saturday according to outage-tracking site Downdetector, which received more than 5,000 complaints from customers.

On its website, BT has apologised to impacted customers and said it is “investigating the cause”. Other services including Broadband, TV and mobile packages appear to be unaffected.

BT added that those impacted should “switch off wi-fi and use mobile data to access their email”.

The outage appears to be nationwide with customers taking to social media to report issues from Aberdeenshire and Dumfries in Scotland to Warwick, Norfolk and Wakefield in England.

“Email is not working. What is problem? When will it be fixed?” wrote one user, Paul Hough who tagged the provider in a post on X.

“Unable to login BT Email. Getting the message “BT Server Outage. Try again later” said another customer.

Meanwhile others reported “I switched off wi-fi, I was able to get email using mobile data”.

The BBC has contacted BT for comment.

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