How real-world businesses are transforming with AI – with 40+ new stories

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How real-world businesses are transforming with AI – with 40+ new stories

Updated November 26, 2024: The post contains 42 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories.

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now — the next major platform shift to AI.  

As today’s platform shift to AI continues to gain momentum,

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is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC,

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, to uncover new insights around business value and help guide organizations on their journey of AI transformation.

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that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.  

Today,

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are using

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AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:  

1. Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to ***** into more complex, creative and ultimately more valuable work.
2. Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
3. Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
4. Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected more than 200 of our favorite real-life examples of how organizations are embracing

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’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to ***** into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

New Stories:

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      launched a Copilot business transformation practice, supported by
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      , and co-invested in new capabilities, solutions and training to help organizations securely and responsibly reinvent their business functions with generative and agentic AI and Copilot technologies.
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      is using
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      365 Copilot, with 70% of users saving two-and-a-half to five hours per week.
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      moved its data from on-premises systems to
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      Azure and built digital assistants using Azure OpenAI Service, and now more than 3,000 corporate employees save 30 to 60 minutes a day using its ChatCTC digital assistant.
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      leverages
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      365 Copilot to streamline meetings and manage information more effectively, reducing time-consuming tasks and fostering creativity.
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      adopted
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      365 Copilot to streamline tasks, automate processes and enhance collaboration. Lawyers use it to draft and manage emails and ensure compliance, allowing them to focus on complex legal work and improve productivity.
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      chose
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      365 Copilot to boost productivity for operational and administrative teams, saving up to 36 hours weekly on content generation and data analysis.
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      adopted
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      365 Copilot to automate the creation of 1,000 standard operating procedures to streamline customer service operations and improve data access across teams, cutting creation time from one hour to 10 minutes.
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      uses Azure OpenAI to simplify routine tasks across hundreds of law firms and legal teams, with one corporate lawyer saying he saved 10 hours of work per week.
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      enhanced its knowledge management platform with
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      Teams and Dynamics 365 integration, enabling users to leverage KMS Lighthouse without having to switch applications. And with Azure OpenAI Service, companies can create relevant content more quickly within the KMS Lighthouse application.
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       , a leader in the mobility industry in ****** America, implemented
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       365 Copilot to automate processes and improve efficiency, and reduced 8.3 working hours per employee per month.
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       uses Azure OpenAI Service to significantly reduce the time that clinicians spend writing reports during their consultation and administrative time.
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       built ChatGWM with Azure AI Studio, a comprehensive platform that provides the ability to ask questions, receive responses and verify answers all in one place, so teams can spend more time engaging clients and having deeper conversations.
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       , an Italian finance and insurance firm, is using
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       365 Copilot and Viva to boost productivity and unlock employee potential while enhancing overall well-being — and productivity improvement data from the first nine months of implementation shows a 23% increase.

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   365 Copilot, integrating generative AI into daily tools and, as a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months and presentations are prepared in 45 minutes instead of six hours.
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   developed a new AI tool with Azure OpenAI Service called Draft One, resulting in an 82% decrease in time spent on reports, which freed up officers to engage more with their community.
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    is lightening workloads for doctors, nurses and pharmacists with a generative AI assistant built on Azure OpenAI Service.
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    is focused on Germany’s energy transition, leveraging
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    increased employee productivity using
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    developed an AI-powered app using Azure AI capabilities to help more people, including those with developmental, intellectual and physical disabilities, work in unfilled e-commerce positions.
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    employees are saving 92 minutes per week — that’s 74 hours a year! Disclaimer: Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.
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    employees using Copilot are seeing four hours of productivity gained per week from data summarization and content creation.
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    uses Azure OpenAI Service to help employees quickly access information which saves time, creates efficiency and transparency, and leads to higher-quality answers overall.
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    integrated Azure AI Services and Azure App Service into their video review process, reducing review time by up to 73%, significantly increasing efficiency and enhancing player safety through consistent rule enforcement.
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    used Azure OpenAI Service to create ChatPetrobras, which is streamlining workflows, reducing manual tasks and summarizing reports for its 110,000 employees.
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    365 Copilot and saw a 60% improvement in handling administrative documents, decreased lesson preparation from hours to a few minutes, increased inclusivity and enhanced communication with students and parents.

Reinventing customer engagement

We’ve seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging materials ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game and drive both innovation and efficiency.

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   leveraged Azure OpenAI Service to develop a virtual assistant that has handled nearly 4 million customer queries with full automation, significantly enhancing customer experience and avoiding millions of dollars in customer support costs.
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   , dedicated to nurturing startups in Malaysia, introduced an AI-driven chatbot to boost user interaction and increase public engagement. User engagement quadrupled while resolution time was reduced from two days to a few clicks. Cradle also decreased customer service costs by 35%, increased international interactions by 40% and increased daily average visits 10-fold.
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   used Azure OpenAI Service to automate content generation, helping dealerships save approximately 32 hours each month.
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    Copilot for Sales to help bankers create professional, thoughtful emails in 13 native South ******** languages, to enhance customer interactions, streamline communications and reinforce its commitment to innovation and customer service.
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    adopted Azure OpenAI Service to revolutionize learning with a personalized study assistant that can interact with each student just like a human would.
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    365 Copilot for Sales to enhance the bank’s client relationships, estimating saving approximately 200 hours annually, ultimately boosting sales productivity and delivering a personalized, seamless customer experience.
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     Copilot and Copilot Studio and in just four months, improved efficiency and accuracy of student support, decreasing the average resolution time by 50% and escalations by more than 30%.
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     is using GitHub Copilot and anticipates a 500% increase in productivity in the medium to long term as they continue adapting AI and fine-tuning their software development life cycle.
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     launched an AI-powered educational chatbot to help safeguard students from harmful content while introducing responsible AI to the classrooms.
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     Azure to create AI-driven solutions that have led to a remarkable 30x increase in revenue and a 100x expansion of their customer base.
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     created a virtual assistant with Azure OpenAI Service, resulting in a leap in customer self-service interactions from 19% to 45%, and call volume dropped from 8,000 calls to 1,000 calls a day.
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     chose to use Azure OpenAI to uplift its online learning experience, saving 20,000 hours and $2.4 million in time and resources.
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     used Azure OpenAI Service to deploy a custom AI chatbot that supports student learning and helps students with complex coursework.
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      created a self-serve AI platform powered by Azure OpenAI Service, to enable faculty to build custom chatbots for enhancing student onboarding, feedback, career simulation and more.
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      built an award-winning virtual assistant using Copilot Studio to help build customers’ confidence in their digital products and services.
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     automates over 50 million interactions per year, resulting in a 78% reduction in average handling time aside from a 120% increase in answered calls.
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     ’s AI solutions, including Azure AI Studio, OpenAI Service, Copilot and AI Search, to achieve a 70% resolution rate for customer inquiries through digital channels and reduce call times by at least one minute.
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Reshaping business process

Transforming operations is another way generative AI is encouraging innovation and improving efficiency across various business functions. In marketing, it can create personalized content to truly engage different audiences. For supply chain management, it can predict market trends so companies can optimize their inventory levels. Human resources departments can speed up the hiring process, while financial services can use it for ****** detection and risk assessments. With generative AI, companies are not just refining their current processes, they’re also discovering exciting new growth opportunities.

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   integrated Azure OpenAI Service into their Genix Copilot platform enabling customers to achieve up to 30% savings in operations and maintenance, 20% improvement in energy and emission optimization and an 80% reduction in service calls.
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   leveraged Dynamics 365 Customer Service to rapidly manage customer inquiries by streamlining repetitive tasks, boosted agent productivity by 15%, reduced handling time by 20% and reached record-high customer satisfaction.
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   used Azure OpenAI Service, Fabric and Power Apps to eliminate manual data entry, resulting in reduced translation errors by about 90% and the time required for completing reports from four to five hours to just 15 to 20 minutes.
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   used Azure to effectively unite production and demand processes with finance, reducing the planning cycle from 16 hours to less than one.

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     fully embraced generative AI to build the world’s first Security Automation Copilot with more than 8,000 automated workflows to help any Security/IT task through prompts.
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     is developing innovative automation solutions for finance, guest services, and other departments, saving the company over 30,000 hours a year in manual processing time.
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     built an Azure-powered Document AI solution to transform its document processing, improving the bank’s accuracy to 90%.
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     Copilot for Security to optimize its security operations and anticipate and neutralize threats more efficiently and effectively.
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     adopted Azure Databricks and
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     Power ***, achieving an 85% reduction in data engineering tooling costs, a 30% increase in staff efficiency and a 70% reduction in time to market for data product delivery.
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     used
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     365 Copilot to streamline meetings, information management, and document creation, addressing language barriers, eliminating time-consuming tasks, and boosting creativity along the way.
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     is integrating Azure OpenAI to manage everyday tasks more efficiently and facilitate the search for information for innovative process development.
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     realized dramatic productivity gains saving 1,200 hours per month on average for the employees using
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     365 Copilot and created 70 new business opportunities.
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     used Copilot Studio to increase its call center efficiency, reducing average handle time by 30%, increasing customer satisfaction by 25% and achieving a 40% reduction in IT maintenance costs.
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     uses
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     Azure and AI to provide an intelligent cloud-based solution that automates and streamlines financial trading workflows around client and counterparty life cycle management, reducing manual efforts by 75%.
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     migrated and modernized with
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     Azure, achieving up to 30% cost savings, a remarkable boost in platform stability along with enhanced security visibility.
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     uses
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     Fabric to create a secure and trusted data supply chain that can be shared effortlessly across a range of business units.
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     builds manufacturing efficiency with over 25,000 apps and 37,000 unique active users on Power Platform.

Bending the curve on innovation

Generative AI is revolutionizing innovation by speeding up creative processes and product development. It’s helping companies come up with new ideas, design prototypes, and iterate quickly, cutting down the time it takes to get to market. In the automotive industry, it’s designing more efficient vehicles, while in pharmaceuticals, it’s crafting new ***** molecules, slashing years off R&D times. In education, it transforms how students learn and achieve their goals. Here are more examples of how companies are embracing generative AI to shape the future of innovation.

New Stories:

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   implemented Azure AI to develop a mobile data recorder copilot for faster data management, helping engineers reduce the lead time for insights from days to hours or sometimes minutes.
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   worked with
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   to make Azure AI Foundry more inclusive for all, serving the 20% of the global workforce identifying as neurodivergent.
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   leveraged AI-generated imagery to process and analyze a vast amount of photogrammetry data used to create the 3D digital twin of St. Peter’s Basilica, allowing visitors to explore every intricate detail from anywhere in the world.
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   implemented Azure AI and Azure OpenAI Service to target nearly 100 critical oncology data elements across 39 ******* types and now accesses an estimated 70% of previously unanalyzed or unused information, accelerating its life science product development, speeding up time to market from months to just one week.

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   implemented Azure OpenAI to produce and protect its conversational AI virtual assistant Mia that provides fast support from investors, along with the sophisticated security posture and threat protection capabilities for AI workloads.
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   implemented AI into a local controller for energy systems to balance the supply, storage and use requirements. This optimized loads to accelerate the deployment of renewable energy for local clean power for communities.
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   deployed GenAI and machine learning for automated data verification, extraction from documents and to accelerate auditing processes to enable verifying the impacts and credibility of carbon credits.
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   is deploying AI agents to harness the collective wisdom of engineers and innovate faster in a system named “O-Beya,” or “big room” in *********. The “O-Beya” system currently has nine AI agents — from a Vibration Agent to a Fuel Consumption Agent.
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   built the first distributive AI and accelerated computing platform for the electric grid allowing flexible transformation and dynamic infrastructure to increase electrification and decarbonization.

————————————————————————————————————————–

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     has incorporated
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     365 Copilot into multiple departments, unlocking a new realm of operational insights that not only provide critical data on flight punctuality and operational hurdles but also empower proactive, collaborative decision making.
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     deployed Azure OpenAI Service to eliminate time-consuming tasks, saving users up to 80% of their time and enabling IT managers to focus on innovation and quality assurance.
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     is using Azure OpenAI for everything from customer personalization to demand forecast and food waste projects, making it easier for its customers to change their lifestyle.
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     is using
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     365 Copilot to boost productivity and has the potential to speed up ***** development and support advancements in their business processes.
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     leverages
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     Azure and deep neural network algorithms to develop an app that enables healthcare providers to capture retinal images, increasing the accuracy to identify Retinopathy of Prematurity (RoP) to 90%.
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     is using Azure AI Studio to help customers discover new looks with genuine shopping insights, personalized conversations, naturalism and even humor to enliven the shopping journey.
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     is incorporating
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     Copilot to promote AI literacy, accessibility, and collaboration, with the aim to expand educational and economic opportunities for its entire academic community with AI-centric tools.
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     launched an AI assistant using Azure OpenAI Service that aids 10,000 users a day to answer Brazilians’ questions about how to start investing.
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     aims to build the world’s largest database of national biodiversity and apply AI and machine learning to advance bioscience.
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     is using
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     Copilot to contribute to feeding a growing global population and helping people lead healthier, ********-free lives.
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     leveraged Azure OpenAI to develop ALCHEMIX, a solution to generate innovative compounds for its brake pads, drastically reducing the development time of new compounds from days to mere minutes.
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     can now train new vocal models in as little as two months and handle millions of transactions per month with
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     Azure.
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     simplified internal processes, increasing efficiency to more than 10,000 worker days saved per year and deployed Azure OpenAI Service to build the first AI hospitality chatbot for its lodging business.
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     is using Azure OpenAI Service to enhance efficiency across various industries, supporting over 10,000 companies.
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     is implementing Azure OpenAI Service to develop innovative generative AI use cases across various business functions, including testing how
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     365 Copilot could help improve workplace productivity.
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     is developing “human-like” robots using Azure OpenAI Service as the brain to help robots and humans work together through dialogue.
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     is using Azure OpenAI for farmers to get the data and insights on fish and shrimp farming, including more precise feeding and water quality monitoring.
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     developed an application that automatically matches and clears incoming payments in SAP, resulting in an increase from 30% to 80% in automatically cleared payments and 95% matched payments, with estimated annual time savings of 230,000 hours globally.
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     is using Azure OpenAI Service to develop an AI tool that uses sound to pinpoint leaky pipes, saving precious drinking water.
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     is using Azure OpenAI Service to enhance the electric vehicle (EV) charging infrastructure, achieving rapid data classification and predictive modeling, highlighting the reliability of networked chargers over non-networked ones.
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     developed a solution to create the intelligence for specific AI patients using
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     Azure OpenAI Service and other Azure services.
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     is significantly enhancing productivity and code quality across its engineering teams by adopting GitHub Copilot, saving over seven hours per week and achieving a 30% code acceptance rate.
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     used
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     Azure OpenAI Service to create LaunchPad, sparking more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of generative AI.
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     is using Azure AI Studio and Azure OpenAI Service to build a new solution that provides real-time, reliable tax filing assistance.
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     provides skin care companies and retailers with customizable, AI-based skin diagnostic tools developed with the help of
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     AI.
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     is building a solution that caters to healthcare providers who can arm their patients with an application to more quickly and accurately access the care they need.
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     will implement Azure OpenAI Service,
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     365 Copilot and GitHub Copilot to create innovative solutions for the energy, mobility and other industries.
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     is providing AI-based tools that will recognize contract language and then build algorithms to automatically choose the right approach based on the content of the contract.
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     is using Azure OpenAI Service and Azure AI Studio to evolve its data analytics dashboard into a service that provides immediate recommendations by automatically creating evidence-based product proposals.
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     is using the power of Azure OpenAI Service to develop Syntea, an AI avatar integrated into
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     Teams and
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     365 Copilot, making learning more personalized, autonomous and flexible.
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     has partnered with
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     to bring time-saving and lesson-enhancing AI tools to millions of educators.
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     developed an animated 3D avatar called Digital Hangar to help guide passengers from initial travel inspiration to flight booking through an exchange with an avatar in natural language.
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     is using Azure OpenAI Service to help accelerate digital innovation in power plants.
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     has created an AI analytics toolbox that has reduced fuel emissions, improved customer satisfaction and brought in millions of additional revenue.
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     recently published initial results with predictive AI models for advanced risk detection in cardiovascular *********, including an algorithm that can predict patients’ cardiovascular risk better than the best clinical standards.
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     ​ is using AI and
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     Azure to accelerate ******* diagnoses with data from millions of images.
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     created an agent to help its retail ****** detection team investigate suspicious transactions.
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     is using
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     AI to create solutions that enable patients to monitor and report health metrics so care providers can better serve them.
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     is testing a new battery material that was found in a matter of weeks, not years, as part of a collaboration with
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     is harnessing the power of Copilot to make art accessible at scale by joining forces with
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     to improve and expand the art experience for ****** and low-vision community members.
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     is using Azure AI Services to develop an AI-based solution that quickly and accurately converts letters to braille, audio, and large print formats.
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     provides productivity-enhancing and energy efficiency solutions and is using a whole suite of AI tools to hasten its own innovation and that of its customers.
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     created an award-winning, AI-enabled demand forecasting system achieving 90% inventory prediction accuracy.
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     is adopting Azure OpenAI Service for data security, driving company-wide use with five multipurpose apps.
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     created a generative AI-powered ecosystem built on Azure OpenAI Service with the goal to personalize education based on the students’ needs, improve the learning process, boost teachers’ creativity and save time on tedious tasks.
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     is using Azure OpenAI Service, Azure Cosmos DB, and Azure Kubernetes Service to revolutionize the driver experience.
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     is partnering with
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     to identify new digital capabilities to drive product innovation forward, from unlocking the secrets of our skin’s microbiome to reducing the carbon footprint of a multibillion-dollar business.
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     used
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     Azure OpenAI Service to build Muse Chat, an AI assistant that can guide creators through common questions and help troubleshoot issues to make game development easier.
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     is using
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     365 Copilot to alleviate the burden of repetitive, time-consuming tasks so faculty and staff can spend this time creatively solving problems, conducting critical research, establishing stronger relationships with peers and students and using their expertise to forge new, innovative paths.
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     has developed new code with GitHub Copilot,
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     Azure DevOps and
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     Visual Studio as much as 50 percent faster, contributing to increased customer retention, faster time to market and increased revenue.
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     is implementing
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     365 Copilot and using
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     Viva to drive sustainable adoption, streamlining processes, empowering better decision making and cultivating a culture of innovation and inclusion.
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     is committed to delivering value to customers faster and improving the outcomes across the business by investing $1 billion in AI and training 200,000 employees on generative AI principles with
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     Copilot.

Read more:

IDC InfoBrief: sponsored by

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, 2024 Business Opportunity of AI, IDC# US52699124, November 2024

Tags: AI, AI Azure, Azure OpenAI Service, Copilot, Copilot Studio,

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365 Copilot

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#realworld #businesses #transforming #stories

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