Xbox is rolling out its new AI support chatbot to testers

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Xbox is rolling out its new AI support chatbot to testers

Xbox has started rolling out a new AI-powered chatbot called Support Virtual Agent.

It’s available now for US-based Xbox Insiders, ahead of a wider release planned for a later date.

According to Megha Dudani, senior product manager lead at

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Gaming, the new feature is designed to “help Xbox players more efficiently solve their support-related gaming issues”.

It can “quickly access information from support.xbox.com to answer questions relevant to Xbox console and game support issues”, she said on

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.

As previously reported, players can ask the chatbot questions via text or voice. If it’s unable to solve the problem, players can request to chat with a live support agent if it’s within Xbox support’s normal working hours.

The Xbox Insider Programme lets players offer feedback on the latest Xbox system updates, as well as in-development features and games, on consoles and Windows 10/11 devices.

Players interested in signing up to the programme need to download the

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for consoles or PC.

Last November, Xbox announced a multi-year deal with Inworld to build AI dialogue and narrative tools at scale.

Inworld hit the headlines last summer after a Grand Theft Auto 5 mod let players talk to NPCs using its generative AI platform.

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#Xbox #rolling #support #chatbot #testers

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