Sky Glass owners complain as TVs won’t turn on

[Pelican Press 0]

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Sky Glass owners complain as TVs won’t turn on

Hundreds of Sky Glass television and Sky streaming service customers have reported issues with their devices.

Users first reported technical glitches seemingly preventing some Sky Glass TVs from working properly or even turning on Thursday evening.

Reports to platform outage monitor

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were in the hundreds shortly before 21:00 BST on Thursday.

But many customers were still flagging issues with their devices on Friday morning.

“We are sorry that some Sky Glass and Stream customers are currently experiencing issues when trying to switch on their devices,” a Sky Spokesperson said.

It said customers should try to manually restart their TVs and devices, by following

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.

One user on social media complained to the company’s help account on X (formerly

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) that their Sky Glass TV had not been working for nearly 11 hours.

“We pay a lot of money each month for the use of your services and understand at times faults happen, but 11 hours so far with no end in sight, it’s not good,” they

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Sky Glass is a smart TV that works over broadband and allows owners to stream content directly to their device – without the need for an aerial or satellite dish.

Users affected by issues with the device have speculated that a faulty update from Sky could be the cause of “bricked” TVs.

One user

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showing their television not turning on, with its red standby light slowly flashing.

Users have also been reporting similar issues impacting the Sky Stream “puck” that provides access to film and TV shows from apps including

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and Disney+.

Sky did not respond to questions about what had caused the issue, or when it expected problems to be resolved.

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