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Commonwealth Bank exploring prospect of replacing call service jobs with AI-driven chatbot

Pelican Press

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Commonwealth Bank exploring prospect of replacing call service jobs with AI-driven chatbot

One of Australia’s biggest banks is reportedly trialling a ChatGPT-style AI chat **** that could soon replace thousands of local call centre staff.

Commonwealth Bank is currently conducting trials of Hey CommBank – an AI chatbot currently being tested on bank employees who are also customers.



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