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Nick Bruining: Centrelink appointment system a game-changer to slash wait times for age pension and updates

Pelican Press

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Nick Bruining: Centrelink appointment system a game-changer to slash wait times for age pension and updates

The addition of 3000 extra staff at Services Australia was supposed to have reduced Centrelink wait times — but problems in other areas are now emerging.

For existing customers, it means an online update of your financial position might be better done over the phone or in person, rather than relying on the technology promoted by the Federal Government.



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#Nick #Bruining #Centrelink #appointment #system #gamechanger #slash #wait #times #age #pension #updates

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